We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.
The ODA Code of Practice is binding on members of the Association.
The ODA monitors enquiry and complaint levels and the issues complained about.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.
Opt for “Zen Mode”: you’ll only be contacted by profiles that match your criteria. Meetings in London Dates in Manchester: Want great dates in Manchester? By providing such optional information, you confirm your intention and, consequently, expressly consent to, and take sole responsibility for, the processing of this mentioned “sensitive” data by us and our group companies, and their service providers located within and outside of the European Union.