Dear Jean, we are sorry that you haven't been lucky with finding your match.We work on making our site clear from scam and we are not interested in keeping a profile that is not genuine.If a woman "disappears" after 15 letters you are entitled to a refund for those 15 letters if the case is reported within 30 days.
Please, contact us with the profile IDs and some screenshots of your conversations in social media where they denied their memberships.
Please, contact us at [email protected] that we could reopen the case and look into it.
Unfortunately, due to the large number of profiles, it is impossible to filter out all scammers and crooked local agencies.
We arrange personal meetings, video chats and gift deliveries to hundreds of our female members every month so it's impossible that they "just volunteered....personal documents without...their knowledge". I spent quite a bit of money opening letters of women that do NOT exist!
Note that most of our members might not like to advertise the fact that they are registered on a dating site or discuss it with strangers in social networks. I was tempted to go to Kiev and Odessa but I am not going anywhere near there!