Flair recognizes that, on occasion, you may have to change the details of your flight booking.
A change fee of 5 is applied every time you make a change; however, you can change multiple items (e.g. You can make changes prior to three hours of the flight departure Unless you have purchased Travel FLEX, there will be a 5 Change Fee for: These changes are processed through our customer service line at 1.204-285-0844 (the call centre fee will be waived).
Our One FLEX pass will give you one flight date change while you're away (once you have departed Australia), with no agent or airline change fees!
Save by buying up front and get the freedom to change your mind during your trip, without having to worry about the cost.
Think of it as a small “peace of mind” fee to give you some true flexibility. You have 24 hours from the time of making your reservation to cancel the booking to receive a full refund.
This can be accomplished through our website, by simply going to “My Trip” and cancelling the booking.
The change conditions for your ticket type can be found in My Trip and in your booking confirmation e-mail.Each time you make a change to your reservation a new itinerary will be emailed to you.Click here to find out more about cancellations, changes and Travel FLEX.ONEFlex = 1 change, Multiflex = 3 changes, Unlimited = Unlimited changes.The Customer must pay all fare and tax increase on each change if there are any.Eligibility – Multiflex passes are only available on select exclusive STA Travel tickets.To confirm your ticket is eligible please contact us via phone, email or in store. The ONEFlex and Multiflex passes only come into effect once you have left Australia and cannot be used on your flight out of Australia.Since you never can predict if and when your trip might need to be changed, we offer a service called Travel FLEX.For a fee of (plus applicable GST/HST) per person per segment, paid at the time of your initial booking (website or call centre) you can avoid the change fee of 5 (online) or 5(at the Airport check-in counter).These changes can be made through the website under ‘My Trip’ or the customer service line (plus the call centre fee).Please note, additional products are non-refundable unless you purchased Travel FLEX.